Terms & Conditions

Unless otherwise stated, all of the services described in these terms and conditions are totally free. You don’t have to apply for any of the products we offer (“products”) to use our services, and we don’t sell your data or charge third parties for access to it. Instead, the partners that we work with such as credit issuers, credit brokers or other service providers (referred to in these terms as “partners”) pay us a commission if you take out a new product with them.

You need to create an account with us to access the full range of our services, including:

When you register, you must give us true, accurate, current and complete information about yourself. The results we show you are based mainly on the information you provide. If you don’t keep your information up to date, your results are likely to be less accurate. We recommend that you update your account information regularly, and as soon as possible if something important changes (e.g. your address or income or outgoings). You can update your information in the “My Details” section of your TotallyMoney account, and we’ll sometimes give you a nudge to do so when you log in. If you are not sure how to amend your information, please email us – [email protected].

Your Borrowing Power is a score out of ten, which gives you an idea of the credit you may be able to access. If we have enough information to calculate your Borrowing Power, we calculate it:

We’ll show you your current Borrowing Power in your account. We’ll also send you service emails to tell you about any changes to your Borrowing Power. If push notifications are enabled on your device, we may send you service messages by push notification. We’ll use your Borrowing Power to show you tailored information about products that might be available to you. See Tailored Offers below for more information about this. We reserve the right to stop calculating your Borrowing Power on a regular basis if your account is inactive for 12 months or more.

3.4.1. Our relationship with the credit reference agencies

We work together with credit reference agencies to make our services available to you. A credit reference agency is a company that collects personal information from various sources and provides that personal information to banks and financial institutions to help them make credit decisions. A credit report shows you the information that a credit reference agency holds about you. We have appointed:

We also work with Equifax Limited and its group companies (“Equifax”). This is because some loan lenders that TotallyMoney works with use Equifax to help them to process, understand and/or make decisions based on your open banking data.

The partners we work with may also use credit reference agencies when they assess your eligibility.

For details of how we share your personal data with Experian, Equifax and TransUnion, see our Privacy Notice.

3.4.2. Powered by TransUnion

Our credit report service is powered by TransUnion. This means that we share some of the personal information you give us with TransUnion and its subcontractors so that they can search their own and third-party databases to find information they hold about you. We can then tell you whether TransUnion is able to provide you with a credit report through TotallyMoney.

When we check whether TransUnion is able to provide you with a credit report and when we retrieve your credit report and credit score from TransUnion, we are making a subject access request under Article 15 of the UK GDPR to TransUnion, on your behalf.

By creating an account with us:

For details of how we use your credit report data and credit score data, see our Privacy Notice.

3.4.3. Authenticating you for a credit report

When you sign up for a TotallyMoney account, we’ll may use your account data to check whether TransUnion is able to provide you with a free credit report and credit score. If we are going to do this check, we will make it clear to you in the sign up terms that are shown to you before you create your account.

You will need to successfully pass an authentication process before we can show you your credit report and credit score. The authentication process is designed and operated by TransUnion, not by TotallyMoney.

You may not successfully pass authentication. This may be because:

TotallyMoney and TransUnion are not required to tell you why you haven’t been successfully authenticated, whatever the reason.

3.4.4. Updates to your credit report and credit score

If you pass the authentication process (as above) and we are able to provide you with your free credit report and credit score, we’ll show you your credit report and credit score in your account.

We may also ask for your updated credit report data and credit score data each month from TransUnion whilst your account is live. Each time you login we’ll update your credit score and only update your credit report, if our data suggests there’s been a change with TransUnion, or if it’s been more than a week since your last report update. We’ll send you service emails as a reminder that we have got your credit report and score data from TransUnion. If push notifications are enabled on your device, we may send you service messages by push notification. We reserve the right to stop updating your credit report and credit score on a regular basis if your account is inactive for 12 months or more.

We use your credit report data to personalise and improve the service. For more details, see our Privacy Notice.

3.4.5. Incorrect information in your credit report

It is TransUnion, not us, who coordinates making changes to credit report data. If you wish to dispute the accuracy of anything shown in your credit report, please use the “raise a dispute” buttons in the “My Credit Report” area of your account to raise a dispute directly with TransUnion. If you have any questions about your credit report, please contact us in the first instance.

3.4.6. What happens if we can’t find your credit history

We can’t guarantee that we’ll be able to provide your free credit report or credit score. This is because you might not be found by the credit reference agencies or partners that we work with - for example, if you are new to the UK, or have a very limited credit history. In those cases, we’ll show you information that could help you to understand how to improve your chances of being found in future.

3.5.1 Product offers

We’ll show you credit cards, loans, mortgages and other products for consumers.

Your results for credit products are based on our “Match Factor” algorithm, which considers factors such as:

We sort your offers based on their features and the information that you have provided. Although we may be paid commission, this never influences how your offers are ranked.

3.5.2. Eligibility checks

We check your eligibility for products. We contact Experian and certain partners (who in turn may contact credit reference agencies). They use the information you provide to analyse your eligibility for products using their databases and their knowledge of the acceptance criteria for products (“eligibility checks”). An eligibility check isn’t an application for credit, and it won’t harm your credit rating. By checking your eligibility for a product on our website or app, you are not committing to make an application for that product. If you want to apply for a product you find on our website or app, we’ll pass you through to the relevant partner.

3.5.3. Our relationship with partners

We work with partners to present their products and related offers to you, and to allow you to apply for products on the partners’ websites.

Not all partners featured on our website and app provide eligibility information, so you might see products listed that have no information about your likelihood of being accepted for them. Even if your tailored results indicate that you are likely to be accepted for a product, this is not a guarantee that you will be accepted. The partner is entirely responsible for deciding whether to accept you, using its own acceptance criteria. The exception is where we indicate that you are “pre-approved” for a credit product (e.g. for a credit card or loan). In those cases you are definitely eligible for the product, but your application is still subject to passing the relevant lender or credit broker’s checks, for example fraud, ID, vehicle checks and responsible lending checks (which may include a check using open banking). See Pre-approval below for more information about this.

3.5.4. We’ll pre-populate partner application forms for you

If you click to apply for a certain product, we sometimes pass your information to that partner to pre-populate the application form and to make the process quicker for you.

3.5.5. What happens if you are an existing customer of a partner

When a partner assesses your eligibility for products, the partner may also tell us if you are an existing customer of theirs. This is because being an existing customer might influence your eligibility for additional products from the same partner. Being an existing customer could reduce your eligibility for additional products from that partner, or it might mean that you are pre-selected to see additional offers. It depends on the partner’s policies.

3.5.6. What partners tell us about your application

If you leave our website and app to apply for a product with a partner, the partner may give us information about your application. For example, they may tell us:

If you give the partner additional information as part of your application, the partner may share that information with us, where relevant.

We use the information that partners give us to:

3.5.7. Third party brokers

Some products may need specialist expertise (e.g. certain types of secured loans, mortgages and car finance). If you tell us that you are interested in those products, we’ll introduce you to a specialist credit broker. Look out for notices on our website and app that tell you when we are going to pass your information to another credit broker, as they may contact you to follow up on your enquiry. If you choose to work with another credit broker, you will then be bound by their terms and conditions and privacy policy.

The specialist credit brokers we currently work with are:

From time to time we may test different mortgage and loan brokers, but will we always make it clear who we are introducing you to.

3.5.8. Pre-approval for credit products

We may tell you that you are ‘pre-approved’ or that you have ‘100% chance of acceptance’ for a credit product. These are general terms used by lenders and eligibility checking services to show that, based on the information you have provided, you are eligible for a credit product. But it is never a guarantee that you will get the credit product if you apply, because all applications remain subject to the relevant partner’s own checks, for example fraud, ID, vehicle checks and responsible lending checks (which may include a check using open banking). Your application may still be rejected.

When we say you are ‘pre-approved’ or that you have ‘100% chance of acceptance’, it means that:

As part of these checks, some lenders may require you to give your consent to allow access to your financial information via open banking integrations with your bank or building society. A lender may decline a pre-approved application due to ‘responsible lending’ reasons if your financial information indicates that you show signs of vulnerability.

We include notices throughout our website and app to explain what pre-approved means in the context of the particular product.

Our energy comparison and switching service is powered by Decision Technologies Limited, a company registered in England & Wales under company number 05341159 with its registered address at First Floor, High Holborn House 52-54 High Holborn London WC1V 6RL (“Decision Tech”).

Decision Tech:

For more information about Decision Tech’s services, please read their Terms and Conditions.

We sort the energy tariffs we show you based on price, plus any filter you’ve applied. For example, you can choose to filter tariffs so that you only see fixed tariffs or tariffs from the ‘big six’ suppliers. Although we are paid a commission if you switch energy supplier, this commission never influences how your tariffs are ranked.

If you choose to switch energy suppliers, the energy supplier you are switching to will provide you with the terms and conditions for your new energy tariff. The energy supplier will also carry out their own security and credit checks. Any full credit check carried out by an energy supplier (also known as a ‘hard’ search) will be visible on your credit file to all lenders in the future.

We partner with Seopa Ltd (“Seopa”), trading as Quotezone, to provide you with a car insurance comparison service. Seopa pays us a commission for any insurance policy you take out through Seopa. Seopa in turn receives a commission directly from the insurer that you took out your policy out with.

Seopa is a company registered in Northern Ireland, under registered company number: NI046322. Seopa’s registered address is 5th Floor Link Building, Adelaide Exchange, 24-26 Adelaide Street, Belfast, BT2 8GD. Seopa is authorised and regulated by the Financial Conduct Authority in respect of insurance mediation activity (FCA FRN: 313860).

When you use our car insurance comparison service, we are acting independently and do not act on behalf of the insurance providers.

Seopa is also acting as an insurance intermediary in its own right, and provides various elements of the service. For example, Seopa:

For more information about Seopa’s services, please read their Terms and Conditions.

If you request quotes from Seopa’s panel of insurers, those insurers may run a ‘soft’ search on you, in order to generate quotes. A soft search is like a quick peek at your credit file. Soft searches will not harm your credit rating or affect the way lenders see you. For more information on soft searches, see Soft searches and ‘footprints’ on your credit file below.

If you choose to take out insurance through Seopa, the insurer you are applying to will provide you with the terms and conditions for your new insurance policy. The insurer may also carry out their own security and credit checks. Any full credit check carried out by an insurer (also known as a ‘hard’ search) will be visible on your credit file to all lenders in the future.

It’s your responsibility to ensure that the information you have provided in order to generate your quotes are correct. You’re responsible for answering all questions honestly, completely and to the best of your knowledge, so please double-check your information before submitting it. Failure to do so could invalidate the insurance product that you take out. If your insurance product is invalid, claims may not be paid, and you could be responsible for any third party costs if any event occurs where you would otherwise have been covered by the insurance product.

Before you obtain any insurance product from a provider, you must check all of the information, content, material or data the provider holds about you to ensure it is correct, complete, accurate and not misleading and that you have disclosed all relevant facts. It is important that you read all insurance documents issued to you and ensure that you are aware of the cover, limits and other terms that apply. Failure to comply with the insurer’s terms and conditions could invalidate your policy.

Where you provide information about any other individual (e.g. a named driver) you are confirming that you have their authority to do so.

We do not advise on the suitability of any insurance product and so you should always check the suitability, adequacy and appropriateness of the insurance product that is of interest to you. It is your responsibility to satisfy yourself that you wish to obtain any insurance product before applying for it.

We can’t influence partner decisions about you. If you want to apply for a product, you can do so by following the link from the website or app to the relevant partner’s website.

We don’t control the partner’s website, so we can’t be responsible for any personal data that the partner collects, stores and uses through their website without our involvement. You should always read the privacy notice of each website you visit carefully and before you submit any personal data to the partner.

If you apply, you will then be subject to the relevant partner’s terms, including its privacy notice. The partner will provide you with the terms for that product. The partner will also carry out its own identification and validation checks (including fraud prevention procedures) and credit application checks in accordance with its own criteria. In the case of car finance, your application may also be subject to car checks.

Any full credit check carried out by any partner (also known as a ‘hard search’) will be visible on your credit file to all lenders in the future.

Any application for a Capital One product will be subject to their Quick Check Terms and Conditions.

Our customer panel aims to improve our service and develop new features that are driven by our customers’ wants, needs and challenges. The customer panel is made up of existing customers only.

From time to time, we may ask you if you would like to join our customer panel to take part in customer research. Your participation on the customer panel will be governed by the Customer Panel Terms and Conditions. We’ll use any personal data you submit or give us access to in accordance with our Privacy Notice and any additional privacy notices associated with our customer panel or customer research.

If you choose to connect an account to your TotallyMoney account via our open banking partner Bud, we will use your open banking data to provide you with TotallyMoney services that are powered by open banking data.

For example, we will use your open banking data to:

If you use our open banking service, you will be subject to Bud’s own user end user agreement, which can be found here.

We may refresh your open banking data up to four times a day while your account is connected. Your bank account will remain connected for 90 days. You can then choose to renew your connection or let it expire. You can disconnect your account at any time through your TotallyMoney account or your bank. Connecting your account will not affect your credit score or credit report in any way.

You can find out more about how we use your open banking data in our Privacy Notice.

By using our services, you confirm that:

You may download or store the related materials on your device, but by doing so you acknowledge that downloading related materials removes the security protection afforded by the website and app, which may increase your risk of identity theft, fraud or other disclosure of your personal data. You may print a reasonable number of copies of the related materials for your own personal use.

You must not:

If you do any of these acts, you may commit a criminal offence. We’ll report any criminal acts to the relevant law enforcement authorities and we’ll co-operate with those authorities by disclosing your identity to them. If you do any of these acts, your right to use the website and app ceases immediately from the time of the relevant act.

You acknowledge and agree that:

When you use our services we need to use the information you provide to us on the website or app and information which is obtained in response to your use of the services so that we can provide, personalise and improve the website and app and the services. For more information about how we use your personal data, please see our Privacy Notice.

You can access your account using your email address and password. You must not share your username or password with anybody else or let anybody else use your account.

You agree to:

You are responsible for:

You acknowledge and agree that:

We try to make sure that the content provided by our contracted third-party suppliers is accurate and complete. However, we can’t guarantee that it is completely accurate because some of this information comes from other businesses, which in turn get the information from other sources such as the electoral register, insurance companies or financial institutions. We and our contracted third-party suppliers are not liable for inaccuracies in the data provided to us by third parties.

Please note that we can’t correct information on your credit report. You can challenge incorrect information on your credit report using the “raise a dispute” function in your account. This will allow you to raise the dispute directly with TransUnion, who provide the credit report data.

Links on the website and app to third party websites and resources are provided solely for your information and convenience. By providing the links we don’t approve, endorse or make any representations about any such third-party websites or any material found on them or your use of that material. If you use these links, you leave the website and app. You access third-party websites and resources entirely at your own risk.

Any information provided to you by us as part of the services is provided for guidance and information only. You should not rely on the information provided as part of services and neither we nor any credit reference agency (including in the case of the credit report service, TransUnion or any member of the TransUnion group of companies) are responsible or liable to you if you rely on it or take any action based upon it.

The fact that you have a good credit score does not mean that a partner will accept your application, and they have their own acceptance criteria and responsible lending policies.

We are not responsible for:

If you have any problems with the products featured on our website or app, you should contact the product provider directly.

You may link to the website or app only with our express prior written consent. Please contact us if you would like to discuss this with us.

6.1.1. Disclaimer

We make no representations, warranties or guarantees, whether express or implied, that the website and app, the related materials or the services are accurate, complete or up to date or fit for your purpose. To the fullest extent permitted by law, we and the TotallyMoney group (by which we mean TotallyMoney Group Holdings Limited and its subsidiaries) expressly exclude all guarantees conditions, warranties, representations or other terms which might otherwise be implied by statute, common law or the law of equity to the website and app, the related materials and the services, whether express or implied.

6.1.2. Legal liabilities

Nothing in these terms excludes or limits the TotallyMoney group’s liability for: death or personal injury arising from our negligence; fraud or fraudulent misrepresentation; or any other liability that can’t be excluded or limited under applicable law.

6.1.3. Limited loss types

Subject to section 6.1.2. above, the TotallyMoney group shall not be liable to you or any third party for any loss or damage, however arising, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

6.1.4. Limited loss amounts

Subject to sections 6.1.2. and 6.1.3. above, as your access to the website and app and the services is free, the TotallyMoney group’s total aggregate liability for any losses and/or damage suffered by you that arise from or relate to your use of the website and app, the related materials and the services (whether in tort, contract or otherwise) will be limited to one hundred pounds Sterling (£100) unless otherwise agreed in writing by us.

6.1.5. Accepted loss types

Subject to sections 6.1.2., 6.1.3. and 6.1.4. above, the TotallyMoney group shall only be liable to you for your losses or damages caused by us or our employees or subcontractors in circumstances where there is a breach of a legal duty of care owed to you by us, our employees or subcontractors and that loss or damage was contemplated by you and us when you accepted these terms or is an obvious consequence of our breach of that duty, but we shall not be liable for any increase to your loss or damage arising from or relating to your actions.

6.2.1. Suspending your account

If we believe that:

we may in our sole discretion suspend your access to the website and app or any part thereof without notice.

6.2.2. Terminating your account

At any time, with or without cause, we may terminate your agreement with us and your ability to use the website and app, the related materials or the services immediately by giving you written notice (including by email) to any of your contact addresses which you have provided to us. We may notify the credit reference agencies we work with if we terminate your agreement in this way.

6.2.3. End of use

You can stop using the website and app and the services at any time by closing your account. You can close your account by going to the “My Details” section of your account or by contacting us. If you do close your account, we can’t give you access to it again. If you stop using our credit report service you may not be able to create a new credit report service account with us, due to restrictions put in place by the credit reference agencies.

In these terms:

Each part of the provisions of these terms is severable. If any part of these terms is held to be invalid or unenforceable, that part shall be deemed modified to the minimum extent necessary to make it valid and enforceable and the remainder of these terms will remain valid and enforceable.

Save as expressly provided in these terms, nothing in these terms is intended to give any person any right to enforce any term of these terms which right would not exist without the Contracts (Rights of Third Parties) Act 1999.

We shall not be liable for any delay or failure to perform any of our obligations under these terms if the delay or failure is caused by circumstances beyond our reasonable control.

We may, but you may not, assign or otherwise transfer any of the respective rights or obligations of each of us under these terms.

No failure or delay by us to exercise any right provided to us in these terms or by law shall be a waiver by us of that or any other right, nor shall it restrict us from exercising that or any other right. No single or partial exercise of any right by us shall restrict the further exercise of that or any other right.

These terms constitute the entire agreement and understanding between you and us in relation to their subject matter and your use of the website, the app and the services. Other than in circumstances of fraud, all previous agreements, undertakings, representations, warranties, promises and arrangements between you and us relating to the subject matter of these terms or your use of the website, the app or the services are superseded.

These terms and your use of the website and app, the related materials and the services are governed by and construed in accordance with the law of England and Wales. Any disputes (including non-contractual disputes or claims) will be decided only by the Courts of England and Wales.